Returns Policy
Product Returns:
We warrant all of our products to be suitable for their intended use under reasonable care conditions. As our range covers both general use and high performance items, the parameters of the warranty are specific to each product.
We strongly recommend that you request physical size samples from us prior to confirming any team order as size charts should be used only as a general guide.
To prevent voiding the warranty please take care to read the Product Care Labels, and our Garment Care Guidelines sheet which you can view here:
https://kiwiteamwear.com/pages/garment-care-guidelines
If you have any concerns then please contact us for clarification.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange unless the circumstances are exceptional.
To be eligible for a return, your item must be unused and in the same condition and packaging that you received it. The exception to this is claims in relation to goods not meeting expected performance durability parameters - please contact us as soon as possible if you have concerns.
Gift cards are not returnable.
Sample Returns:
Samples need to returned within 7 days unless an extension has been agreed in writing. To be eligible for a return, the samples must be in the same condition and packaging that you received it. We reserve the right to charge you for samples not returned within the required timeframe.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable):
If you have not received a refund yet:
- First, check your bank account again.
- Then, contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you have done all of these and you still have not received your refund yet, please contact us at sales@kiwiteamwear.com.
Sale items (if applicable):
Unfortunately, some sale items cannot be refunded. In these situations we will clearly inform you of this in the marketing material.
Repair or Replacement (if applicable):
We only replace items if they are defective or damaged. If an item cannot be suitably repaired to expected original condition then we will replace it or refund your money. If you need to return an item then please email us at sales@kiwiteamwear.com and we will liaise with you from there.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping:
To return your product, you should mail your product to:
KiwiTeamwear
[Re: Product Returns]
PO Box 91519, Victoria St West, Auckland 1142, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item to us, we recommend you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
